Terms and Conditions
- Supplier identification
Vapourtown.com is a site operated by Vapour Town Limited. We are registered in the UK under company number 10542772. Handel House, 95 High Street, Edgware, Middlesex, HA8 7DB
Vapour Town Ltd. identifies itself as a Data Controller under relevant UK Data Protection law (Data Protection Act 1998, GDPR 2018). You may lodge a complaint with the ICO in the event of Vapour Town’s non-compliance with applicable Data Protection law, or the relevant competent authority in your legal jurisdiction. Vapour Town Ltd adheres strictly to our legal duty to protect any personal information we collect from you.
Vapour Town Ltd does not capture and store any personal information about individuals who access this web site, except for Cookies & Monitoring (see below), where you voluntarily choose to give us your personal details via email, or by using an electronic form, or enquiring about any of our services. In these circumstances, the personal information that you give us will only be used to provide the information or service you have requested.
Personal information is not disclosed to third parties unless this is indicated on the web page and / or relevant form at the point of collecting information from you, or as required by law. We collect, process and store your data using hosted Cloud services such as GoDaddy and WooCommerce. Your data may therefore leave the EU, so we only use Cloud providers that have ISO 27001 certification and that have complied with US-EU Privacy Shield requirements.
We will keep your personal data for at least the minimum statutory period allowed, normally in the case of financial records this is 6 years. Please note that Vapour Town Ltd has a legitimate legal basis in retaining your personal data for legal and financial record keeping purposes.
Vapour Town Ltd will not give your data to any third parties unless required for the proper administration of your account and for the avoidance of doubt, will never give your personal details to third parties for marketing or other non-essential purposes.
We cannot absolutely guarantee the security of any information that you transmit to us via the internet and remind you that you do so at your own risk. All personal details- Personally Identifiable Information (PII)- are held on encrypted devices, protected with password protection which where possible is dual-factor authenticated.
- Contract Execution
We do not store credit card details nor do we share customer details with any 3rd parties. Your personal data will be used to provide the information, goods and services offered through our website to you, for billing and order fulfillment.
- Email Newsletter
If you sign up to our newsletter we may use your email address to send you information about products or services. You can opt out of these at any point and you can ask for personal data to be amended, corrected or removed from the database at any time.
- Cookies & Monitoring
– Strictly necessary cookies: these are cookies that are essential to the operation of our website
– Analytical/performance cookies: These cookies allow us to recognise and count the number of visitors to our website.
– Functionality cookies: These cookies are used to recognise you when you return to our website.
– Targeting Cookies: These cookies record your visit to our website, the pages you have visited and the links you have followed.
We may monitor traffic to our site and collect the following information:
– The IP address of your computer
– The referring website from which you have got to our website from
The reasons for this are:
– To make ongoing improvements to our website based on this data
– To see our most popular sources of business
- Disclosure of Personal Data
We may disclose your personal data:
– if we sell our business
– In cases where we are required by law to pass on information or if we believe action is necessary for fraud, cyber crime or to protect the website, rights, personal safety of person/s.
We may also disclose aggregate statistics about visitors to our website in order to describe our services to prospective partners and other reputable third parties and for other lawful purposes, but these statistics will include no personally identifiable information.
- Customer Privacy Rights
You have the right to contact us in order to remove consent, to correct, or to erase your personal data at any time, where relevant. Any questions regarding this Policy and our privacy practices, and/or if you wish to request a copy of your personal information, a request should be sent via email to our Data Protection Officer: firstname.lastname@example.org
- Product Information
By agreeing to our Term and Conditions, you represent that you are at least the age of 18 years. These products may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any colour will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
- Right to cancel
All customers have the right to cancel their orders under the The Distance Selling Regulations which gives consumers extra protection when buying online. Specific legislation here that applies is regulation 8 of The Distance Selling Regulations.
You have the right to cancel the purchase of a good without having to give a reason at any time within the “cooling off period” of fourteen working days, beginning on the day after you receive the goods.
If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have cancelled the contract.
We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense. Once you have notified us that you wish to cancel the contract, any sum debited to us will be refunded to you as soon as possible and in any event within 30 days of your cancelation.
You will not have any right to cancel a purchase for the supply of any goods the price of which is dependent on fluctuations in the financial market which cannot be controlled by the retailer.
All notices you send us must be sent to the contact details which can be found on this site. We may give notice to you at either the email or postal address you provide to us when making a purchase. Notice will be deemed received and properly served 24 hours after an email is sent or three days after the date of posting of any letter. In providing the service of any notice, it will be sufficient to prove, in the case of a letter, that the letter was properly addressed, stamped and placed in the post and, in the case of an email that the email was sent to the specified email address of the addressee.
These terms are governed by English law. Any contract for the purchase of goods from this site and any dispute or claim arising out of or in connection with any such contract will be governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident in Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident in Scotland you may also bring proceedings in Scotland.
7. Shipping & Logistics
Shipping, logistics, dispatch, courier, call it what you will, here at Vapourtown we want to make your experience as simple as possible. So, we offer FREE standard delivery to all UK mainland addresses, on all orders over the value of £25. Similarly, for all orders under £25, we offer a £4.99 flat fee postage charge, also to all UK mainland addresses.
We are busy little bees, and work hard to keep our customers happy, and so, if you place your order before 2pm, we will also guarantee a same working day dispatch. And, just in case you are interested, we use Royal Mail for all our deliveries.
For a more tailored shipping method please contact us at email@example.com
8. Please be aware for International orders
- Goods may be subject to customs charges and fees. These depend on the contents’ value. The recipient will have to pay these before the parcel is released to them.
- The customs authorities in the destination country determine if charges are due on imported goods.
- The levels and thresholds of charges vary from country to country. Vapourtown cannot advise on what these may be. Please contact the embassy or customs authority of the destination country for help.
This Terms & Conditions is reviewed and updated from time to time. The last update was in January 2021.